Dark chalkboard with a Strategy diagram illustration.Supervisory and Management Skills

At the heart of organizational excellence is the ability of leaders at all levels to plan, organize, direct and evaluate the use of resources to accomplish strategic goals. We offer a broad array of educational opportunities to help organizations develop the supervisory and management capacities of their employees.

  • Stepping up to Supervise (introductory course)
  • Planning and Managing Employee Performance
  • Coaching and Positive Feedback
  • Delegating for Results
  • Building an Effective Team
  • Leadership for Supervision
  • Ethics
  • Discipline and Effective Correction

Communication and Interpersonal Skills

Employees at every level of the organization must be able to effectively communicate messages in ways that build and sustain positive relationships with team members, supervisors and managers, and customers. We offer specialized learning opportunities in numerous dimensions of organizational and interpersonal communication.

  • Communication Styles, Working Together, Problem Solving
  • Listening Skills
  • Conflict Resolution
  • Diversity Awareness
  • Customer Service Excellence
  • Managing Conflict on the Front-Line of Customer Service
  • Supervising for Customer Service Excellence
  • Facilitation Skills
  • Communication Skills for Supervisors

Technical Skills in Human Resource Management

Best practices related to human resource management are complex and continue to evolve in response to legal mandates and changes in the workforce. An organization’s bottom line is directly linked to employee skills related to recruiting, interviewing, evaluating, disciplining, promoting and terminating personnel. We have team members certified by the Society for Human Resource Management¬†and HRCI (Human Resource Certification Institute) who also have experience as human resource managers in complex public and private sector organizations. We bring extensive expertise to a wide variety of specialized topics in human resource management:

  • Employee Recruitment and Interviewing Strategies
  • Employee Personnel Handbooks
  • How to Conduct Performance Appraisals
  • Sexual Harassment
  • Succession Planning
  • Diversity Awareness
  • Employee Development Planning

Customized Professional Development

The learning needs of organizations are unique to their challenges, goals, talent profiles, and values. Our team will work carefully with you to tailor learning objectives and strategies that address your specific challenges. Or we can conduct a comprehensive learning needs assessment, for example, in customer service practices, and create a unique curriculum for your organization.